Question 1

What if my plant arrives damaged?

Accepted Answer

Contact us immediately with photos or a video via WhatsApp (714-0137). We’ll review on a case-by-case basis and offer replacements or store credit if eligible.

Question 2

Do you have any pick up options?

Accepted Answer

Yes! Free daily collection at Medlife Drugs Pharmacy.

#36 Bonne Aventure Road, Gasparillo, Trinidad & Tobago
Hours: Mon–Sat 9:00am–7:00pm | Sun 9:00am–11:00am

Orders are ready for collection within 1–3 business days. You’ll be contacted once your order is prepared.

Question 3

Do you deliver to Tobago?

Accepted Answer

Yes! We deliver to Tobago every 3-5 days or every Sunday. Fees range from $60-$100 based on the size of the order .

Question 4

Why do you show an estimated delivery fee at checkout?

Accepted Answer

Delivery charges vary depending on your location and the size of your order. To make checkout simple, we apply a flat estimated fee first. The final delivery cost is confirmed after we review your order.

Question 5

How do I know if my delivery fee will change?

Accepted Answer

If your order involves larger plants (over 6ft / bulky dimensions) or is being sent to certain locations, an adjustment may be required. Don’t worry — a team member will contact you directly to confirm the final fee before delivery.

Question 6

What happens if the final fee is higher than what I paid at checkout?

Accepted Answer

Any balance can be settled easily:
Wire transfer (preferred) – safe and convenient
Cash on delivery – exact cash amount to be given to the driver

Question 7

Will I be notified about changes to my order?

Accepted Answer

Yes. A member of our team will follow up with you on WhatsApp to confirm the final delivery fee and balance payment instructions before your order goes out.

Question 8

What if the final fee is lower?

Accepted Answer

If the reviewed fee is less than the flat estimate you paid, the difference will be adjusted when we confirm your order. Depending on your payment method, this can be refunded via wire transfer, returned as exact cash on receipt, or applied as store credit toward an additional item in your order.

Question 9

What if I miss my delivery?

Accepted Answer

Our courier will attempt to contact you. If delivery cannot be completed, we’ll reschedule for the next available slot.

FAQ

Frequently asked questions